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Are my payments secure on this website? 

Absolutely. Our website uses the latest encryption technology to ensure that all your payment information is protected. When you make a purchase, your data is securely processed, and we never store your credit card details.

How do I know this website is trustworthy?

Our business is committed to honesty and transparency. SFHaircare is a small, independently owned business, and we take pride in delivering high-quality products to our customers. We have a proven track record with numerous satisfied customers and genuine reviews. We’re here to help you achieve your hair care goals, not to scam or mislead you.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Afterpay. These trusted payment providers offer their own additional layers of security and buyer protection, so you can shop with confidence.

How do you protect my personal information?

We adhere to strict privacy policies to ensure your personal information is never shared or sold. Our website is SSL-certified, meaning your data is encrypted and secure from the moment you enter it.

What if I have concerns about my purchase or payment?

If you have any questions or concerns, please reach out to us directly through our customer service email or contact form. We are here to assist you and provide a secure and positive shopping experience.

Why should I trust SFHaircare?

SFHaircare is built on trust, quality, and customer satisfaction. We have been in business for several years, backed by the expertise of a professional hairdresser with 24 years of experience. We are passionate about what we do and genuinely care about our customers’ satisfaction and safety.

SHIPPING

Orders ship within 24 hours from Melbourne

Free Express Shipping on orders over $350 AUD

Standard Shipping Rate Australia Wide $13

All packaging is 100% recyclable and eco-conscious

RETURNS

During the packing process, we do our very best to thoroughly check every order. However, if something has arrived damaged or it is incorrect, please contact us immediately so we can make it right and send you exactly what you purchased.

We always recommend that you review the ingredient list of each product before making your purchase. If you do experience any type of medical reaction, please contact us immediately with photographs of your condition and see a medical professional. If your situation is verified, we will provide you with a full refund. 

What hair type is SFHaircare Hair Health best suited for?
We have used all-natural ingredients to formulate products that are suitable for all hair types.

Is this safe to use on coloured hair?
Yes, all of our products are colour safe.

Do the SFHaircare products contain any chemicals?
We are proud to say that our all organic hair products are formulated with only the best natural ingredients. This means our Australian haircare is free from all sulphates, silicones, parabens, phthalates, PEGs and animal testing.

Are the SFHaircare products suitable for oily hair?

With our natural haircare being chemical free, our products allow your scalp's sebum (oil) to flow naturally, allowing your sebum to normalise. Many chemical based hair products can clog your scalp and pores, which can interfere with your overall sebum flow. SFHaircare however, nourishes, hydrates and conditions, while remaining lightweight to normalise your scalp's oil and reduce that heavy, greasy feeling.

Will the SFHaircare products assist with hair loss and thinning?

SFHaircare has been formulated to encourage new hair growth. However, hair loss can be caused by many factors. Thinning is often a result of a health condition or illness, so we always encourage you to first seek professional advice about the cause of your significant hair loss. Then, with consistent and long term use of our all natural haircare, you can help support healthy hair growth.

How long do I have to use these products to experience results?

It is normal that we all experience different results. Many can feel improvements in their scalp and hair health with only a handful of washes. However, most commonly, you need to be washing your hair with our products multiple times each week for at least one to two months to experience the full benefit.

Are these products safe to use on children or when pregnant and/or breastfeeding?
Because our Australian made haircare is formulated without any harsh chemicals or hidden nasties, it is safe for the whole family. However, we always do recommend you do a skin patch test prior before starting any routines.