FAQ's for SFHaircare
SFHaircare FAQ
ARE SFHAIRCARE PRODUCTS AUSTRALIAN MADE?
yes most of SFHaircare products are Australian Made using locally sourced ingredients. Australian owned and packaged in Melbourne.
SFHAIRCARE CONTAINS ORGANIC INGREDIENTS.
Our products are made with organic ingredients. There is a small percentage is made up of the preservative system, which stops the product from going off after opening, emulsifying agents, which are necessary to stop ingredients from separating, and some lovely fragrances to make your hair smell minty fresh.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
Certainly not! SFHaircare products are never tested on animals. All of our products are officially PETA-certified cruelty free.
I USED A SFHAIRCARE PRODUCT FOR THE FIRST TIME AND MY HAIR FEELS DIFFERENT?
Sometimes it takes a bit of time to become accustomed to the performance of natural products. If you have been using alternative brands that contain high levels of silicones or sulphates the hair may need a little time to ‘detox’. Residues can coat the hair shaft and it can take time to fully cleanse the hair of this build up and see the results. Therefore we recommend that you persevere with SFHaircare for at least 8 washes.
WHY DON’T SFHAIRCARE PRODUCTS LATHER AS MUCH AS OTHER BRANDS?
Sulphates (or SLS) are often added to make products foam. SFHaircare is SLS free and uses alternative natural detergents that are just as effective for cleaning your hair. The trick is to add plenty of water and make sure you store the product at room temperature. Many people associate foaming properties with cleansing but these two things do not have to be related. So don’t worry, SfHaircare will still leave you with that lovely clean feeling!
Sulphates, more commonly known as SLS and SLES, are the most common surfactants used in toiletries to make them foam and cleanse. They are widely used by manufacturers because they are cheap and effective. However SLS and SLES can strip the skin and hair of its natural oils which can have a drying and sometimes irritating effect on the skin. You won’t find SLS or SLES in any of the SFHaircare products – instead we use a cleansing and foaming agent derived from coconut that is much softer and kinder to your skin.
I'M PREGNANT ARE SFHAIRCARE PRODUCTS SAFE TO USE?
All our products are safe for mums to be. However, if you do have any concerns, please seek medical advice from your GP or midwife.
HOW LONG SHOULD I KEEP A PRODUCT FOR?
If a product is unopened, the shelf life is up to 3 years. Make sure to keep it in a dry place, away from direct sunlight. Once opened the products maintain a shelf life within 12 months.
CAN SFHAIRCARE BE USED ON HAIR EXTENSIONS?
Yes!! They work very well on hair extensions also as they contain no nasties so they are completely safe to use on hair extensions.
ARE SFHAIRCARE PRODUCTS ORGANIC?
Several of our products contain organic ingredients.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept visa, MasterCard, PayPal, AfterPay, Cash on Pick Up, Bank Deposit
PRODUCT RETURN/ REFUND?
We do not offer refunds for change of mind on any purchases.
What happens if I decide I don't want the products I ordered BEFORE I USE THEM?
No problem. Just send your products back in resaleable condition (unopened and unused) within 7 days of the delivery date, and we will be happy to provide you with an exchange or store credit (postage not included). Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely. Please email us at sfhaircare@hotmail.com
What happens if I am not satisfied with the results from using the product?
There are various factors that may contribute to your results. Individual results vary as we state on each product page of the website. We do not offer a refund for products once you have used them.
Please choose carefully.