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Returns and Refunds FAQ

  • Do you accept returns or offer refunds?

    • No, we do not accept returns or offer refunds for our products. Similar to purchasing personal care items from a chemist, once our products are opened or used, they cannot be returned. We encourage customers to consider their purchases carefully and understand that our products are bought at your own risk.

  • Why don't you offer returns or refunds?

    • Due to the nature of our hair care products and for hygiene reasons, we cannot resell items that have been opened or used. Additionally, personal care products can vary in effectiveness from person to person. As a small business, we strive to provide high-quality, handcrafted products, but we understand that results can differ based on individual hair types and conditions.

  • What if the product doesn't work for me?

    • We understand that every individual’s hair care needs are unique, and results may vary. While we are confident in the quality and effectiveness of our products, we recommend reading the product descriptions carefully and choosing products that suit your specific hair type and concerns. Our customer reviews and product details can also provide helpful insights.

  • Can I get a refund if I'm not satisfied with the product?

    • Unfortunately, we do not offer refunds if you are not satisfied with the product. We encourage customers to reach out to us before purchasing if they have any questions or need further guidance on which product might be best for them.

  • How can I be sure a product is right for me?

    • We provide detailed descriptions and ingredient lists for all our products. If you are unsure about which product to choose, please contact our customer service team for personalized recommendations. We are here to help you find the best solution for your hair care needs.

  • What should I do if I receive a damaged or incorrect product?

    • If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.