Returns and Refunds FAQ

SFHaircare Returns & Refunds Policy

At SFHaircare, we are committed to providing high-quality products that meet your expectations. Due to the nature of our products and for health and safety reasons, we are unable to accept returns or offer refunds once an order has been processed.

 

No Returns, No Refunds

All sales are final. We do not offer refunds, returns, or exchanges on any purchases. Please note that by purchasing from SFHaircare, you agree to these terms.

 

Damaged or Faulty Products

In the rare event that your product arrives damaged or faulty, please contact us within 7 days of receiving your order. We may require photos or other proof to assess the situation. We will evaluate these cases on an individual basis and provide a replacement if deemed appropriate.

 

Order Issues or Concerns

If you have any concerns about your order, please don’t hesitate to reach out to us. Our goal is to ensure that you have a positive experience with SFHaircare, and we are here to help with any product-related questions or issues.

We appreciate your understanding and support as we continue to create products made with care and love, ensuring the highest standards for every order.

 

Fraud and Abuse.

In the event we suspect any fraudulent claims in respect of refunds we have the right to withhold any refund until such time as you can prove that the refund claim is genuine. If we suspect our money back guarantee is being abused - for example multiple separate claims have been made in respect of the money back guarantee then we have the right to withhold any refund.

 

Damaged Products:

Email sfhaircare@hotmail.com within 7 days of product receipt along with photos of the damaged goods in order to initiate a refund or replacement.

Missing Products:

Email sfhaircare@hotmail.com within 10 days of your order date along with your order number in order to initiate a refund or replacement.

Exchanges Policy

Due to health and safety regulations, we are unable to accept exchanges on any of our products once they have been sent out, opened, used or unopened. This ensures the safety and hygiene of all our customers.

No Exchanges
All sales are final, and no exchanges can be made for any products, including opened, used, or unopened items. We appreciate your understanding and support in maintaining these health and safety standards.
If you have any questions, feel free to contact us at sfhaircare@hotmail.com.

What should I do if I receive a damaged or incorrect product?

If your order arrives damaged or if you receive the wrong item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

How can I be sure a product is right for me?

We provide detailed descriptions and ingredient lists for all our products. If you are unsure about which product to choose, please contact our customer service team for personalized recommendations. We are here to help you find the best solution for your hair care needs.