Shipping

  • What are the shipping options and costs?

  • We offer free shipping on orders over $120 within Australia. For orders under $100, a standard shipping fee of $9.95 applies. Express shipping options are available for an additional cost.

 Do you ship internationally?

  • Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary depending on the destination. Please check the shipping rates at checkout for more information.

 

  • How long will it take to receive my order?

  • Orders are processed within 1-2 business days. Delivery times for standard shipping within Australia are 3-7 business days, and express shipping takes 1-3 business days. International delivery times vary between 7-21 business days, depending on your location.

 

  • What if my package is lost or damaged?

  • If your package is lost or damaged during transit, please contact our customer service team immediately with your order number and any relevant details. We will work with the carrier to resolve the issue as quickly as possible.

 

  • Can I change my shipping address after placing an order?

  • If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

 

  • What if I am not home when my package arrives?

  • If you are not home at the time of delivery, the carrier may leave a card with instructions on how to collect your package or schedule a redelivery.

 

Do you offer local pickup?

If you're in Melbourne, Yes location is Meadow Heights , Melbourne for pick up.

What happens if my order is returned to sender?

If your package is returned to us due to an undeliverable address or any other issue, we will contact you to arrange for reshipping. Please note that customers are responsible for covering the reshipping costs. If the return was due to an error on our part, we will reship the order at no additional charge. For any further assistance, feel free to contact us.

 

Do you offer gift wrapping or special packaging?

Yes, we offer eco-friendly packaging for all our products. At this time, we do not provide specific gift wrapping, but we do offer the option to include a personalized note with your order, perfect for gift-giving. Simply select the option at checkout, and we’ll take care of the rest.

 

How can I change or cancel my order?

To change or cancel your order, please contact us as soon as possible after placing your order. We aim to process orders quickly, so any changes or cancellations must be made within 24 hours of purchase. Once an order has been dispatched, we are unable to make any adjustments.

 

Can I ship to multiple addresses?

At this time, we do not offer the option to ship to multiple addresses for a single order. If you'd like to send products to different addresses, please place separate orders for each destination.

 

Do you have a delivery guarantee?

While we strive to ensure timely deliveries, we cannot guarantee specific delivery dates, particularly for standard shipping. However, for express shipping, we aim to meet the estimated delivery timeframes provided at checkout. If you have any concerns about your delivery, please reach out to us, and we’ll assist you promptly.

 

What if I provided the wrong shipping information?

If you realize that you’ve entered the wrong shipping address, please contact us immediately. We can update the address as long as the order has not yet been dispatched. If the package has already been shipped, any additional fees for redirection or reshipping will be the customer’s responsibility.

 

Can I delay the shipment of my order?

Yes, we can delay your shipment if requested. Please contact us before or immediately after placing your order to arrange a later shipping date. Note that delayed shipments may affect delivery timeframes.

 

Can I include a note with my order?

Absolutely! We offer the option to include a personalized note with any order, perfect for gift-giving. Simply add your message at cart section, and we’ll ensure it’s included with your package.